Terms of Service

These terms govern your use of the ScreenMate application, website and related services ("Service") provided by CKTDIGITALS LIMITED, a company registered in England and Wales, Suite 11019, 5 Brayford Square, London, United Kingdom ("we", "us"). By installing or using ScreenMate you agree to these terms.

1. The Service

ScreenMate is a desktop assistant that, when you press a key, captures your screen and your spoken question and returns an AI-generated answer. Features may change over time, and occasional errors or downtime can occur.

2. Licence

We grant you a personal, non-exclusive, non-transferable licence to install and use the application on Windows computers you own or control, for your own use. You may not reverse engineer, resell, or redistribute the application, or use it to build a competing service, except where the law allows.

3. Accounts, plans and questions

Each installation receives an anonymous account with 10 free questions. One question is used per answer. When you need more, you can subscribe to a monthly plan; the number of questions included in each plan is shown on our pricing page.

Plans renew automatically each month until you cancel. Unused questions from a monthly plan roll over for one additional month and then expire. Questions have no cash value and are not transferable between people.

Linking an email address lets you keep your plan across reinstalls and devices, and is required before purchase so that a subscription can be attached to your account. A subscription may be used on a small number of your own devices; we may limit how many.

Creating multiple accounts to obtain additional free questions, sharing an account with other people, or otherwise circumventing usage limits is not allowed and may result in suspension.

4. Payments, renewals and refunds

Payments are processed by Paddle.com Market Ltd, which acts as merchant of record, appears on your statement and issues your receipt. Prices are shown in US dollars before purchase; applicable taxes are added at checkout. Subscriptions renew at the then-current price for your plan; we will give reasonable notice before any price change affecting you, and it will take effect at your next renewal.

You can cancel at any time from Settings in the app. Our Refund Policy explains your 14-day cancellation right and how we handle refunds; it forms part of these terms. Nothing here affects your statutory rights.

5. Acceptable use

You agree not to use the Service to break the law, to infringe the rights of others, to generate harmful or abusive content, or to interfere with the Service. When using ScreenMate alongside games or other software, you are responsible for complying with that software's rules; ScreenMate only takes screenshots and does not read or modify other programs.

6. AI-generated content

Answers are generated automatically and can be wrong, incomplete or out of date. ScreenMate is designed to say when it is unsure, but you should verify anything important before relying on it. You are responsible for how you use the answers, including any text you paste from the clipboard.

7. Privacy

Our Privacy Policy explains what data we process and why. It forms part of these terms.

8. Availability and changes

We may update the application (including automatic updates), change features, or change the AI models used, to improve the Service. We may suspend or discontinue the Service with reasonable notice; unused purchased credits will be refunded in that case.

9. Disclaimer and liability

The Service is provided "as is". To the extent permitted by law, we exclude all warranties and are not liable for indirect or consequential losses, or for losses arising from reliance on AI-generated answers. Our total liability for any claim is limited to the amount you paid us in the 12 months before the claim. Nothing in these terms limits liability for death or personal injury caused by negligence, fraud, or anything else that cannot be limited by law, and nothing affects your statutory rights as a consumer.

10. Termination

You can stop using the Service at any time by uninstalling the application; email support@screenmate.me to delete your account. We may suspend accounts that breach these terms.

11. Governing law

These terms are governed by the laws of England and Wales. If you are a consumer, you also benefit from any mandatory protections of the country where you live, and you may bring proceedings in the courts of that country.

12. Contact

CKTDIGITALS LIMITED, Suite 11019, 5 Brayford Square, London, United Kingdom. Email: support@screenmate.me.